FlexSim Support

Our world-class FlexSim Support Team is ready and willing to help you during your simulation journey. Our support goes beyond “tech support”—FlexSim’s support engineers help with everything from specific model building questions to licensing and installation.

Find Answers

Support for Licensed Users with Active Maintenance or Subscription

Questions posted to FlexSim Answers will always be answered by FlexSim’s support engineers, promptly and professionally. If it requires more attention, we can meet with you over a web meeting to dive a little deeper.
There are options for both phone and email support, where you can interact directly with a support engineer.

Public Support Resources

Questions posted to FlexSim Answers can be answered by your peers in the worldwide FlexSim community—plus you have access to many years of knowledge, so your question may have already been answered. FlexSim’s support engineers may be able to answer these questions if they aren’t overburdened.
Free resources are available to help you improve your FlexSim skills, including:

What is FlexSim Answers?

The best way to get help from our Support Team is through our Q&A knowledge base, FlexSim Answers. Our support is now even better because:

FlexSim Answers has grown into a vast, searchable database of simulation knowledge that benefits the whole FlexSim community—and it keeps getting bigger with each answered question.
It has powerful features to share models and screenshots for faster support, plus the ability to bring subject experts into the conversation.
Strong community involvement and access to our worldwide distributor network (which you can’t get over the phone) means your question can be answered faster and at any time of the day.

Is your question confidential, top secret, or otherwise closed to the public? No problem! Simply ask a private question and only FlexSim employees will be able to view it and help you out.

Read our blog post on how FlexSim Answers can help you get better at simulation.

Find Answers

Testimonials

A powerful improvement tool

As a past user of other simulation software packages, I can say that FlexSim has been an outstanding software package to use and has continued to grow in value for me over the past 18 years. In addition, I have found the customer service/technical support from FlexSim to be exceptional.

William P.

President

Epicenter Development Group, LLC

Extraordinary tool and support

There is almost no scenario that we haven’t been able to support… But it goes beyond the tool; the can-do attitude and creativity of the FlexSim consultants is critical as well. I can’t say enough good things about their willingness to find ways to model the variety of scenarios we encounter.

Hill P.

Managing Director, Supply Chain Practice

[Food & Beverage Sector]

Nice process simulation software tool for healthcare systems

Customer support is excellent with quick turnaround time. They actually help you build and debug the model if you reach out for support.

Atipol K.

Lead Management Engineer

[Hospital & Healthcare Sector]

Ease and support

I have always been bad at software, and for the first time I feel I can model something with ease. The tech support is great. [Their] reps are super helpful—I talk to them very regularly and they clarify a lot of questions that [help] users learn a lot.

Nivedita R.

Innovation and Design Engineer

[Logistics and Supply Chain Sector]

Good product

We have successful cases already implemented in our company. So far everything has gone well, [and] the support provided is good.

Mario M.

Digital Assembly Process Coordinator

[Automotive Sector]

Excellent customer support

I attended their training which was excellent. I particularly appreciate the customer service. When I post on the forum I get same-day responses. FlexSim is a great piece of software with an insane amount of capability.

Dillan J.

Improvement Engineer

[Hospital & Healthcare Sector]

Frequently Asked Questions (FAQ)

How can I resolve my licensing issue?
There are several excellent resources on FlexSim Answers that can help you resolve most licensing issues:

FlexSim licensing procedures

Information on FlexSim and license versioning

FlexSim feature limitations by license type

The FlexSim support team is also available to help if you require additional assistance.
How can I resolve graphical issues in the software?
Why is my model slow?

Models can experience slow performance due to a variety of reasons, and FlexSim has built-in tools to help you understand what’s going on with the model. The Performance Profiler tool will show you how much CPU time is spent on a given model function, and the Memory Profiler will show you how memory is being used in FlexSim.
Are there tutorials available?
Do you have model building services?
How can I resolve installation or startup issues?

Want to try it out? Visit FlexSim Answers now to get answers to your simulation questions.

Find Answers